As part of the new format for this year’s MATTER, we’ve introduced LEARN: forty-minute talks from individuals within the PURE ecosystem, containing insights that look at the experiential industry from a different perspective. If you couldn’t make it to every talk you wanted, never fear: we asked a few of our speakers to tell us the top five insights they want people to take away from their talk.
Here Christopher Palmieri, Senior Manager at travel risk and crisis management firm Global Rescue, gives us the low-down on his talk SAFE NOT SORRY: KNOWING YOUR DUTY OF CARE.
- What’s it all about? Duty of Care is a legal obligation in tort law that upholds a standard of reasonable care while performing acts that could possibly harm others. Duty of Care means an organisation must do two things: a) the organisation must disclose and warn participants that certain hazards exist and b) once an emergency develops, the organisation must reasonably respond. Any organisation that fails in its Duty of Care is at risk for a tort claim.
- Liability: There are effective ways to protect against liability, but waivers are not the answer. Instead you should communicate, plan, warn properly, train personnel, manage and use external crisis resources, and establish extraction capabilities.
- Communication is key: Communication is the pillar of every emergency action plan. Without a communication plan, you will fail. Implement both an internal and external communication plan within your organisation.
- Emergency Action Plan (EAP): Ensure you have a tested plan in place. Clarify strategies for operational response, communication, decision-making, financial, legal and public relations.
- Cost: The cost of building a safe and reliable programme is, on average, less than $10 per travel-day. The cost of doing nothing can result in bankruptcy.
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